Complaints procedure.
If you are unhappy with our service, tell us. We will take the complaint seriously and respond in writing.
How to complain
- Write to Abigail Charlotte Wills at [email protected] or to 12 Augustus Road, Wimbledon, London, SW19 6LN. Mark the letter as a complaint.
- Say what went wrong, when it happened, and what you would like us to do.
- We aim to acknowledge a complaint promptly and to give a final written response within eight weeks.
Legal Ombudsman
If you are not satisfied with our final response, or eight weeks have passed, you may be able to refer the matter to the Legal Ombudsman.
Usual time limits: within six months of our final written response, and within one year of the act or omission or of the date you reasonably should have known about it. Confirm the current rules at legalombudsman.org.uk.
Legal Ombudsman, PO Box 6167, Slough, SL1 0EH. Telephone 0300 555 0333. Relay UK 18001 0300 555 0333.